There is a cloud of lousiness that hangs over many products and services these days, as though the people responsible for making it, or doing it, weren’t too concerned about the result. Sometimes this can shade over from insouciance to real perversity. As my friend Matt Feeney put it to me about a year ago, “Capitalism seems to have moved into an actively misanthropic stage. Corporations don’t just hate their workers. They hate their customers.”
Tee hee. Yeah, it’s almost as though the people responsible aren’t concerned with the quality of the results…